Frequently asked questions

All simple questions and answers are below. Schedule a free online presentation to get a deeper understanding of WAITRE. A detailed knowledge base is linked there

How to subscribe?‍‍

Just sign up for a trial plan, which you can upgrade at anytime to the full scale plan. To upgrade you will need to go to the BILLING section inside the web-part of our service.

Which hardware do
I need?

To start working you will need any computer or tablet in order to setup your web-backend account, any iPad to use it as a POS system and one of our supported printer (for now it is Star Micronics TSP143Lan), but we are working on integration the other printers.

Do you provide training?

We have an advanced manual which can guide you through the entire system step-by-step, helping setup all settings and modules. Plus as a new customer you are entitled to 3 training sessions (from 3 to 10 hours depending onthe plan choosen) which is usually enough to understand the main features and start using WAITRE with confidence. 

How to install?

There is actually nothing to install on the web. However if you are going to use our iPad point of sale system you will need to download it from the Apple App Store. You can find it by searching WAITRE POS. You will need to install and set it up with your main login and password.

Do you have annual plans or bulk discounts?

We do not have annual plans at the moment. One of the main advantages of subscription based systems - their flexibility and low initial costs. If you really want to save and pay us for 1 year in advance or you have 6 or more outlets - you may send us a quotation request and we will try to offer you a customized plan.

How much time do I need to start?

This is a good thing about SaaS - software as a service, software which you do not buy, but subscribe for. You can change your mind anytime, upgrade or downgrade your plans. There is no refund for the balance of unutilized days if you decided to stop the subscription, however we will let you to use your prepaid funds if you decide to switch to a lower cost plan.

Do you have support?

We have 24/7 email support and 5/12 phone support. Currently our phone support works in Singapore (+8 GMT), from 9am to 9pm Monday to Friday. Most of the questions will be answered and issues resolved within 1-3 hours. All you need to do is submit a support enquiry from inside the web-part of WAITRE.

Can I change my mind?

This is a good thing about SaaS - software as a service, software which you do not buy, but subscribe for. You can change your mind anytime, upgrade or downgrade your plans. There is no refund for the balance of unutilized days if you decided to stop the subscription, however we will let you to use your prepaid funds if you decide to switch to a lower cost plan.

Is it a big deal to switch from one system to another?

Honestly speaking - yes, it is. You will need to key in all you inventory items, suppliers, stocks, menu items, and transfer your customer's database. A lot of things need to be done but with proper guidance it wont take a lot of time and we will do our best to help you with this transition by provide you a free trainings as well as customer support.

Questions & Answers on the main features of the system

WAITRE has hundreds of useful features. A detailed description you can find in the user manual. Below are the most frequently asked questions and answers.

Why do I need an inventory module?

If you want to see your real earnings, profitability of the dishes, control your ingredient usage, your debts to suppliers and optimize your costs - you will love our inventory module. You can control not only basic ingredients, but preparations of items like sauces or burgers etc.

Why do you call your inventory module "advanced"?

Our inventory solution is able to do many things which only large scale enterprise solutions can do. Branch transfers, forecasting, proper purchase orders, backdate amendments, stocktaking, adjustments, wastage etc. But most importantly - our inventory module is initially designed for F&B, in contrast to the most others, which are initially made for retail.

How does the customer database work between different outlets?

Similar to the inventory database, there is only one customer database per account. However, in contrast to customer levels and personal discounts which can only be set up for all outlets, you can exclude certain outlets from your reward points program.

Can I start using an inventory module later?

Of course there is no problem adding an inventory module later. Moreover, if you decide to purchase the inventory module after you began sales, you can add all of the purchases and recipes to the system from your initial start.

Can I use the same menu for several outlets?

At the moment you have to manually input menu items individually for each outlet, but we are working on SYNC feature, whish will help you to set up the same menu for several outlets and any changes you make will automatically update every outlet using that menu. 

Does your iPad POS system work offline?

Generally, our iPad app is an online application. It require a more or less stable broadband connection, however, it can work online for several hours, then you need to connect it to the internet in order to upload your sales to the cloud and sync settings. And one more limitation - if you are using multiple iPads within one outlet, in case of connection interruptions only one main iPad will remain active and keep working until you restore your internet connection.

If I have 3 outlets, how will inventory work?

We use one inventory database for one account, meaning whether you may have 1 or 10 outlets your inventory database will remain the same. So the manager of outlet #1 can see the balance of the stocks in central kitchen or at outlet #3 (of course if you allow him/her to see this information).

Do you have a different access level for my staff?

We have 3 varying security access levels. Manager can do anything, read only and have standard level access. The standard access level is able to create drafts purchase orders or sales orders or transfers, but cannot send to suppliers or fulfill orders. On the POS you can allow certain staff member to have the ability ‍‍ to key in orders, but can restrict accept payments from suppliers or do discounts.

How safe is my data
on the cloud?

Our database is located on the Google Cloud. It has a mirroring system, which means there are always 2 copies of the data. Moreover, we do backups every week and all connections between your computers and iPads to the cloud go through encrypted HTTPS protocol. In our opinion, cloud storage is safer than keeping all of your data on your own computer which can be lost or broken.

W Cloud Systems Pte.Ltd. 
21 Duxton Hill, 089604, Singapore
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